Unleashing a Productivity Mindset: Offices and Service-based Businesses
Improving Service Performance through Continuous Improvement
This two-hour training session provides a practical introduction to continuous improvement for service-based organisations. It helps teams step back, look objectively at how work is done, and identify opportunities to improve productivity, service quality, and customer experience through small, practical changes.
Continuous improvement is not limited to managers or specialists. It is a shared approach that enables people at all levels to contribute to better ways of working, every day.
What Participants Will Gain
Participants will leave with:
- A clear understanding of continuous improvement principles
- The ability to identify issues, inefficiencies, and opportunities in service delivery
- Practical tools to support meaningful and sustainable improvement
What the Session Covers
Lean and Continuous Improvement
An overview of the two approaches, why service organisations invest in them, and the outcomes they support.
Four Key Steps to Better Performance
A simple, proven framework for improving service flow, reducing friction, and lifting efficiency.
Leadership and Team Culture
How effective leaders support improvement, and how to build a culture where everyone contributes to better outcomes.
AI and the Future of Improvement
An introduction to how current AI tools can enhance service delivery, streamline processes, and support smarter ways of working.
Who Should Attend
This session is suitable for all team members and leaders, from frontline staff through to management. It is ideal for organisations that are:
- New to continuous improvement
- Looking to refresh or strengthen existing knowledge
- Seeking practical ways to improve service delivery and consistency
We recommend multiple people from the same organisation attend. Shared learning supports a common language, strengthens understanding, and makes it easier to embed improvement back in the workplace.
At a Glance
- Duration: 2 hours
- Format: Interactive and practical
- Audience: Service-based teams and leaders
- Outcome: A motivated team equipped to identify, solve, and improve
- Cost: No charge to attend
- Booking: Essential — places are limited