Problems to Progress: Continuous Improvement in Action

Continuous Improvement for Productivity — with CILab

⚙️ Continuous Improvement Training

A practical session focusing on process mapping, root-cause analysis, and problem-solving.

This training is conducted using a live simulation, so the continuous improvement tools introduced in the session are applied in real time — giving participants practical experience in using the tools and understanding their impact.

This session complements the earlier Unleashing the Improvement Mindset 2-hour workshops, though you don’t need to have attended those to participate (doing so is helpful).

🎯 What You’ll Learn

A comprehensive overview of the essential mindset, steps, and tools of a continuous improvement initiative, with a particular focus on:

💡 Customer Thinking
Understanding how to view processes and outcomes from the customer’s perspective.

🧭 Framing and Articulating Problems
Learning how to identify, describe, and communicate problems effectively — especially when raising issues with leaders.

⚙️ Core Improvement Tools
Using process mapping and root-cause analysis to identify performance gaps and opportunities for improvement.

👥 Team and Leadership Roles
Clarifying how individuals can participate in and contribute to improvement initiatives led by others.

🧠 Outcomes

Participants will leave with:
✨ A strong understanding of their role in continuous improvement.
🔍 The ability to map and analyse how a process performs and where it can be improved.
🧩 The capability to take part confidently in improvement initiatives across the organisation.

🔧 At a Glance

⏱ Duration: 2 hours
📍 Format: Simulation-based, practical, and hands-on
👥 Audience: All team members and leaders
🎯 Outcome: Practical capability in process analysis and improvement
💰 Cost: No charge to attend
🗓 Booking: Essential — spaces are limited (max 20 participants)