Unleashing a Productivity Mindset for Service-based businesses
Continuous improvement for productivity in service-based organisations
⚡ A Fresh Look at How You Work
In just two hours, this session helps your team see your work from a new perspective.
We’ll spark energy, curiosity, and confidence — showing how small improvements in daily processes can lead to big gains in service delivery and customer experience.
Continuous improvement isn’t just for managers or specialists — it’s something everyone can be part of, every day.
Your team will leave with:
✨ A fresh mindset for improvement
🔍 The ability to spot issues and opportunities
🧩 Simple tools to make meaningful change happen
🎯 What You’ll Learn
💡 Lean vs Continuous Improvement
Understand the difference between these approaches, why service organisations invest in them, what’s involved, and the rewards they bring.
⚙️ Four Key Steps to Better Performance
Learn the simple, proven steps that improve service quality, reduce friction, and boost efficiency.
👥 Leadership and Team Culture
See how effective leaders support improvement, and how to build a culture where everyone contributes to better outcomes.
🤖 AI and the Future of Improvement
Explore how current AI tools can enhance service delivery, streamline processes, and help teams work smarter.
🧑💼 Who It’s For
This session is open to everyone — from frontline teams to management.
It’s perfect for those who are:
✅ New to continuous improvement
✅ Looking to refresh their understanding
✅ Keen to find better ways to deliver great service every day
We recommend that as many of your team attend together as possible. When everyone shares the same learning, it’s easier to embed the mindset, speak the same language, and make progress together.
🔧 At a Glance
⏱ Duration: 2 hours
📍 Format: Interactive, practical, and energising
👥 Audience: All team members and leaders in service-based organisations
🎯 Outcome: A motivated team ready to see, solve, and improve
💰 Cost: No charge to attend
🗓 Booking: Essential — spaces are limited