Mindset to Method: Continuous Improvement Workshop

Continuous Improvement Training: Process Mapping, Root Cause Analysis, Problem Solving

This training is delivered through a simulation, where participants use the continuous improvement tools learned during the session and apply them directly in the simulated process. It’s designed for anyone who has not previously attended any of the continuous improvement workshops run by Business Whanganui — this full session covers all the core content from those earlier sessions, with the simulation included.

There is one important prerequisite: no one should attend as the sole representative of their organisation. At least one other person from the same organisation must have either attended previous training or be attending this session. This ensures there is shared understanding and support back in the workplace, which is essential for adopting a culture of continuous improvement.

This is a comprehensive session that covers the essential mindset, steps, and tools of a continuous improvement initiative. It weaves in a strong focus on customer thinking and on improving how problems are framed and communicated — especially when raising issues with leaders. Participants leave with a clear understanding of their role in continuous improvement, the confidence to contribute to improvement initiatives led by others, and the capability to map and analyse process performance to identify where and how improvements can be made.

Fully Funded through the Productive Whanganui partnership with Whanganui District Council.